Frequently Asked Questions

Yes. Every session happens via secure HIPAA-compliant video. We don’t do in-person sessions. That’s by design. Telehealth is what allows us to serve families across all of Texas, including rural and underserved areas.

Two: Parent + Child sessions, where the BCBA, parent, and child work together live with in-vivo coaching; and Parent-Only sessions, where you and the BCBA discuss goals, progress, and learning opportunities. Both are required.

All clients receive a minimum of 2 hours of therapy per week. From there, hours scale to your learner’s needs, what the treatment plan calls for, and your family’s availability for sessions. We don’t default to 30+ hour clinic models. Our approach is built for sustainability.

Every family works directly with a Board Certified Behavior Analyst (BCBA), not a technician carrying out the plan. The BCBA leading your care both designs your plan and delivers your sessions.

Just a few simple things: a strong internet connection, a device with a camera and microphone (a computer, tablet, or smartphone), and a private, quiet space for your session. We’ll help you get set up before your first session.

Not as formal group classes yet, though running social skills groups over telehealth is on our roadmap. Because our model centers on coaching you, social skills come through your caregiver education goals. We teach you to support skills like starting conversations, reading cues, and connecting with peers, then help you practice them in real life at home, at school, and in the community.

We’re telehealth-only by design, so no clinician comes into your home physically. That said, sessions still happen inside your home environment (your living room, your kitchen, your learner’s actual routines). The caregiver is the in-person coach, and the BCBA guides live through secure video. This is what lets us serve families across all of Texas, including rural and underserved areas.

Not yet. ABA and mental health counseling are different specialties, and for now our focus is ABA. Adding counseling services is on our roadmap, and we’re hoping to bring them on with the right clinicians and structure. In the meantime, if your family needs counseling (talk therapy, mental health support, parent or family counseling), we’re glad to refer you to trusted providers. Many families benefit from ABA and counseling running in parallel.

Yes. We can join school meetings and IEP or ARD conferences via telehealth when your team invites us. We’re also glad to share assessment summaries, treatment plans, and progress data (with your signed release) so your school team has everything they need to support your learner. Many caregivers find that applying ABA strategies at home translates into stronger advocacy at school.

Yes. The science is clear: skills generalize best when caregivers are actively involved in your learner’s real life. Your learner spends a few hours a week with us. They spend the rest with you. Active caregiver participation is the multiplier, and it’s central to how our model works.

Telehealth gives flexibility, but at least one consistent caregiver needs to be available for sessions. That can be a parent, grandparent, or another regular adult in the learner’s life. Talk with us about scheduling. We’ll work with what’s realistic.

No. Most caregivers start with zero ABA background. Our job is to teach you, in plain language, in real time, in your real routines.

We are working to be in-network with major Texas commercial plans and Texas Medicaid. We verify your specific benefits during intake before any commitment, so you know exactly what to expect financially. If your plan is not yet in-network, we can discuss private-pay options.

We offer private-pay options for families without insurance, those whose plans exclude ABA, and those still awaiting a diagnosis. Rates are shared upfront during intake so there are no surprises. Because our model is telehealth-only with a caregiver alongside, many families find private pay more sustainable than traditional clinic-based ABA. We’ll walk through the options with you so you can choose what fits your family.

Yes. Verification, pre-authorization, and ongoing claims are handled on our end. You shouldn’t need to fight with your insurance company. That’s our job.

Absolutely. Most of our families have other providers in the mix. We coordinate, share progress notes (with ROI in place), and align on shared goals. We don’t compete with the rest of your team.

Yes, with appropriate signed authorizations. We can share progress summaries, attend IEP/504 meetings, and provide functional behavior data when it helps the larger team.

We’re getting ready to welcome referrals from pediatricians, therapists, schools, and other providers. Once we’re open, you’ll find a referral button right at the top of our site to get started.

Not currently. Patients must be physically located in Texas during sessions. Texas is where Lone Star ABA was born, and we’re focused here for now, though expansion to other states is part of our long-term vision.

From early intervention through school-age, adolescence, and into adulthood. We have experience supporting learners at every stage and tailor goals and pacing to the individual. There really are no age limits to ABA. Insurance coverage typically has cutoffs, but the science of learning and behavior applies to anyone.

Telehealth ABA isn’t the right fit for every situation. If your learner requires intensive 30+ hour clinic-based care, in-person crisis support, or if caregivers can’t participate, we’ll be upfront and help redirect you to a better-fit provider.